Last Updated: June 2026
Operated by: H&K Global Trading Pty Ltd (ABN 87 686 282 468 / ACN 686 282 468)
Trading as: H&K Styles
Website: handkstyles.com
Compliance Officer Email: info@handkstyles.com.au
1. Policy Purpose & Scope
1.1 Regulatory Alignment: This Spam Act & Marketing Communications Policy details how H&K Styles strictly complies with the Spam Act 2003 (Cth), the Spam Regulations 2021, and the binding operational guidelines enforced by the Australian Communications and Media Authority (ACMA).
1.2 Core Objective: We ensure that all outbound commercial electronic messages (including marketing emails, SMS text strings, and push notifications) are legitimate, clear, transparent, and completely respectful of your personal privacy selections.
2. Verification of Consent Profiles & Database Logs
H&K Styles will never dispatch electronic marketing transmissions unless a verified baseline of consent has been established and written to our core database logs:
2.1 Express Consent Tier & Pre-Ticked Box Prohibition: Express consent is established when you take a proactive, affirmative, and unprompted step to receive marketing updates. This includes voluntarily entering your email address into an introductory welcome discount form, or actively enrolling in our rewards system.
System Rule: To ensure absolute compliance with ACMA guidelines, any marketing opt-in checkbox presented during our Node.js website checkout sequence must be left blank and un-checked by default. The use of pre-ticked or auto-selected marketing consent boxes is strictly prohibited across our platform architecture.
2.2 Inferred Consent Tier: Inferred consent is established within permitted statutory boundaries where a legitimate, ongoing commercial relationship exists. For example, if you complete a retail garment transaction with H&K Styles, we may reasonably infer your consent to receive updates regarding matching apparel drops or upcoming stock clearances, provided you have not previously executed an opt-out request.
2.3 Audit Log Integrity: Our database infrastructure maintains immutable, timestamped logs of all consent events, including originating IP addresses, source form identifiers, and checkout transaction tokens, to serve as definitive evidence during random regulatory reviews.
3. Clear Sender Identification Standards
Every commercial electronic message dispatched by our servers or integrated third-party systems will feature explicit, transparent origin markings:
3.1 Legal Corporate Identity: We will clearly and conspicuously state within the body or headers of the message that the sender is H&K Global Trading Pty Ltd (trading as H&K Styles).
3.2 Operational Contact Options: Every message will display clear, operational return email addresses, customer service portals, or telephone communication routes. In compliance with the Spam Act 2003 (Cth), these contact avenues are guaranteed to remain live, active, and monitored for a minimum of thirty (30) days post-transmission.
4. Frictionless Unsubscribe Standards & Processing Windows
4.1 One-Click Frictionless Execution: In strict compliance with ACMA enforcement standards, all promotional emails feature a prominent, clear, and completely frictionless one-click unsubscribe mechanism located in the footer. Clicking this link will immediately write an opt-out flag to our database without requiring the consumer to log in to an account, re-enter their email address, navigate multi-page feedback funnels, or speak with an administrator.
4.2 Multi-Channel Opt-Out Formats: Members and customers maintain an absolute right to opt out of commercial communications at any time through any of the following standardized methods:
4.4 Separation of Vital Transactional Messages: Opting out of commercial marketing lists will never stop or delay essential transactional service notices. You will continue to receive critical automated updates regarding active order processing, Stripe payment receipts, shipping tracking links, return authorizations, and platform security updates.
5. Oversight of Third-Party Contractors & SMS Registry Rules
5.1 Enterprise Service Agreements: Where H&K Styles utilizes external email delivery suites (such as Klaviyo), technical SMS routing networks, or specialist digital marketing agencies, we enforce strict data-handling and anti-spam compliance contracts. We require these partners to use verified, clean contact databases and follow all relevant Australian spam laws under threat of immediate termination.
5.2 Sender ID Registration Compliance: In full alignment with ACMA anti-scam and brand-protection directives, all commercial SMS marketing messages deployed by our platform utilize alphanumeric sender IDs officially registered with the Australian SMS Sender ID Register. This completely prevents malicious actors from spoofing or impersonating the H&K Styles brand name.
6. Complaints Resolution & Regulatory Escalation
6.1 Internal Ingestion and Audit Channel: If you suspect you have received an unsolicited, unauthorized, or mistakenly routed commercial electronic message from our platform, you should report the incident immediately to our compliance desk at info@handkstyles.com.au. We will audit your database profile records and correct any underlying script or subscription array errors within forty-eight (48) business hours.
6.2 Regulatory Escalation Options: You maintain an absolute statutory right to forward spam complaints directly to the Australian Communications and Media Authority (ACMA) online at www.acma.gov.au or by forwarding spam SMS payloads directly to the official ACMA reporting node at 0429 999 888.