Last Updated: June 2026
Operated by: H&K Global Trading Pty Ltd (ABN 87 686 282 468 / ACN 686 282 468)
Trading as: H&K Styles
Website: handkstyles.com
Customer Service Email: info@handkstyles.com.au
1. Overview & Statutory Protections
1.1 Consumer Rights Affirmation: This Returns & Refunds Policy details how H&K Styles manages voluntary change-of-mind returns, item exchanges, manufacturing faults, incorrect shipments, and monetary refunds.
1.2 Non-Excludable Legal Protections: Nothing within this policy operates to exclude, restrict, modify, or delay any statutory right, consumer guarantee, or remedy to which you are entitled under the Australian Consumer Law ("ACL"), contained within Schedule 2 of the Competition and Consumer Act 2010 (Cth). The ACL provides automatic consumer guarantees that cannot be waived, diminished, or overridden by store policies.
2. Voluntary "Change-of-Mind" Returns
2.1 Return Timeframe: H&K Styles provides a voluntary, discretionary change-of-mind return framework within fourteen (14) calendar days from the exact timestamp the third-party logistics carrier marks the parcel as successfully delivered.
2.2 Transit Dispute Freezes: Where an independent carrier's delivery data logs a parcel as delivered, but you actively dispute physical receipt of the package, H&K Styles will investigate the transit telemetry, GPS geofence data, and photographic proof with the courier network. The 14-day return request window will be temporarily suspended while our operations team reviews the claim.
2.3 Absolute Condition Prerequisites: To be eligible for a discretionary change-of-mind return, items must be delivered to our Sydney fulfillment facility matching the following condition parameters perfectly:
2.4 Right of Refusal: H&K Styles reserves the absolute right to refuse a change-of-mind return if our warehouse audit determines that the returned garment fails to meet any of the strict condition requirements outlined above. Refused items will be returned to the customer at their expense.
3. Financial Costs & Return Shipping Allocation
3.1 Customer Cost Liability: For all approved, discretionary change-of-mind returns:
3.2 Risk of Transit Loss: We strictly mandate that all returns be dispatched utilizing a tracked postage service with adequate insurance cover. H&K Styles accepts zero liability for change-of-mind return parcels that are lost, misrouted, or physically damaged in transit before they are scanned as received at our facility.
4. Non-Returnable Apparel Categories
4.1 Hygiene and Clearance Exclusions: The following item categories are completely excluded from our voluntary change-of-mind return policy and cannot be returned for a refund, swap, or store credit under any circumstances:
4.2 ACL Supremacy: The exclusions detailed in Section 4.1 apply strictly to discretionary change-of-mind scenarios. If any item—regardless of its clearance status or product category—possesses a manufacturing fault, is unsafe, or fails to correspond with its description, your statutory rights under the ACL apply in full force and are completely unaffected by these exclusions.
5. Size and Style Exchanges & Discretionary Remediations
5.1 Inventory Dependencies: Size or style exchanges may be offered for eligible items matching the condition criteria of Section 2.3, subject strictly to real-time warehouse stock availability at the exact moment your return payload is opened and processed.
5.2 Logistics Costs: Customers are responsible for all inward shipping fees associated with sending the item back to us, as well as the standard outbound freight charge to ship the exchanged item back to them.
5.3 Unavailability & Absolute Remedy Discretion: If your requested exchange item has sold out, is out of stock, or is no longer in production at the time your return is processed, H&K Styles reserves the absolute and sole right of commercial discretion to determine the appropriate remedy. In such cases, H&K Styles will, at its sole choice, either issue a Store Credit Voucher or process a Monetary Refund back to your original payment method. The customer explicitly acknowledges they cannot mandate a specific refund type for change-of-mind inventory shortages.
6. Faulty, Damaged, or Misdescribed Items (ACL Remedies)
6.1 Statutory Entitlements: You are entitled to an authorized remedy under the Australian Consumer Law if a product supplied by H&K Styles fails to meet a consumer guarantee. This includes situations where the garment is:
6.2 Tiered Legal Remedies: Where a product issue is verified as a consumer guarantee breach under the ACL, H&K Styles will execute the remedy mandated by statute:
7. Parameters of Excluded Faults
7.1 Non-Fault Exclusions: To the maximum extent permitted by law, the following issues do not constitute authentic product faults, defects, or failures under this policy or the ACL:
8. Financial Refund Processing & Gateway Rules
8.1 Return to Source: All approved monetary refunds are processed directly back to the exact primary payment instrument or token layer utilized during the initial checkout sequence (Stripe, Afterpay, Zip, or PayPal).
8.2 Processing Windows: Refunds are generally validated and pushed through our payment gateway node within 5 to 10 business days following physical receipt and operational inspection of the garment at our Sydney facility. Final capital clearing windows are subject to independent banking institution processing cycles and are completely outside our operational control.
8.3 Outbound Shipping Forfeiture: Outbound freight costs are completely excluded from change-of-mind refund calculations.
8.4 Gateway Token Expiration Protocol: In the event that an ACL-mandated refund is approved but the primary payment gateway token has naturally expired (e.g., a credit card has expired, or the Stripe refund window limit has passed due to an extended fault discovery time), H&K Styles will issue the refund via direct Australian Electronic Funds Transfer (EFT) to a bank account verified in the customer's legal name.
8.5 Buy Now Pay Later (BNPL) Integrations: Refunds for orders processed via Afterpay, Zip Pay, or PayPal are subject to the specific financial contracts and amortization adjustments enforced by those respective platforms. Any remaining installment payments owed to those providers will be adjusted according to their specific consumer credit rules.
9. Return Requests & Authorization Procedures
9.1 Prior Administrative Approval Required: To initiate a return of any kind (discretionary or faulty), you must first log into our digital customer portal or contact our compliance team at info@handkstyles.com.au to secure a formal return authorization instruction set and validation token before shipping any goods back to our facility.
9.2 Unsolicited and Unidentified Dispatches: You must not post items to our warehouse facilities without an authorized return reference token or clear tracking notation. Unsolicited packages transmitted without prior authorization or identifiable customer markers may be refused at delivery or held entirely at your sole administrative risk and expense.
10. Refused Returns & Uncollected Goods Protocol
10.1 Re-Delivery Costs Liability: If a returned item is received, audited at our Sydney warehouse, and formally refused due to a failure to satisfy the mandatory change-of-mind eligibility criteria outlined in Section 2.3, we will issue a formal rejection notification to your registered email address. You will be legally required to pay the actual cost of standard outbound postage to have the rejected garment returned to you.
10.2 Statutory Disposal Notice under the Uncollected Goods Act 1995 (NSW): If you refuse to pay the necessary re-delivery fees, or fail to respond to our formal notifications within the statutory timelines, the physical items will be treated as uncollected goods and handled strictly in accordance with the provisions of the Uncollected Goods Act 1995 (NSW).
10.3 Disposal Execution: In compliance with the New South Wales statutory framework, if goods remain uncollected following the expiration of the mandated notification periods, H&K Global Trading Pty Ltd maintains an absolute right to dispose of, destroy, or recycle the items, completely clearing our corporate entity and individual directors of subsequent conversion claims or asset liabilities.